Coronavirus

we're here to help


You’ll find information here about how we can help you during this crisis and how we’re adapting some of our services.


Coronavirus

we're here to help


You’ll find information here about how we can help you during this crisis and how we’re adapting some of our services.

At your service

We're here to help whenever you need us

Coutts 24: 020 7957 2424 and Coutts Businessline: 020 7770 0070

  • Financial support for you

    We're committed to working with each of our clients according to their own circumstances to mitigate any financial distress being caused by the virus.

    • If you have an existing payment deferral in place on any personal debt held with us, please be aware that:
    • in line with FCA guidelines, the application window for new payment deferrals is now closed. However, if you currently have an active, first, payment deferral you can apply for an extension for an additional three months, as long as this finishes by 31 July 2021, when the scheme will completely close.
    • if you’re in a position to do so, you can reduce future interest costs by making a lump sum payment to reduce your deferred payments, now or in the future, without incurring any penalties.
    Please speak to your private banker to arrange this or for any further information.
    • we've passed on the interest rate reductions for any lending that's linked to base rate
    • we'll waive the early access penalty for any fixed and notice deposits that need to be broken due to coronavirus
    • we'll happily refund the 2% cash withdrawal fee (minimum £1.50) if you let us know you've used your Coutts Silk Card to withdraw emergency cash.

     

    If you’re experiencing any financial difficulties - involving any existing borrowing or you need to set up a new borrowing arrangement - please do speak to your private banker as soon as possible

    Eligibility criteria may apply. Credit is subject to status and approval.

  • Banking from home

    To help protect both our clients and our staff, we’ve adapted some of our services.
     

    • You can use your Coutts credit and debit cards to make contactless payments up to £45 (provided the merchant is set up to accept this amount).
    • With the exception of our Strand cashier service, our offices are now closed to clients and as there are a limited number of staff working in our offices, please:
      • avoid sending us payment instructions via post. The quickest way to make a payment is via Coutts Online or Coutts Mobile. If you need help with this, please get in touch with Coutts 24. If you’re not registered for Coutts Online, please email your name and phone number to digitalhelpdesk@coutts.com and we'll arrange to set you up (please don’t include any sensitive information or payment instructions)
      •  arrange for any regular income that you receive via cheque - such as dividends or NS&I Premium Bonds – to be paid to you electronically.
    • Our Strand cashier service is available from 9.30am to 4pm, Monday to Friday, and you can also continue to use the cashier service available at NatWest branches. Please check local branch availability online before visiting. 
    • Our Strand safe custody service is available from 9.30am to 4pm, Monday to Friday, by prior appointment. If you'd like to make an appointment to access anything you hold in our safe custody service, please speak to your banker or call the safe custody team direct on 020 7957 2442 or 020 7753 1909 between 8.30am and 4.30pm, Monday to Friday.

    USE OUR DIGITAL SERVICES
     

    Coutts Online provides a safe and secure way to carry out your day to day banking 24/7

     

    To register for our digital services, please email your name and phone number to digitalhelpdesk@coutts.com and we'll arrange to set you up. Alternatively please call 020 7770 0000, the team are available 24/7. 

    Our 'HOW TO' guides guides are available to help you use Coutts Online.

  • Contact us

    There are a number of different ways you can contact us, including:

    1.

    Calling Coutts 24 (they’re available whenever you need them 24 x 7)
     

    2.

    Emailing coutts24@coutts.com (our team are available via email 24x7)

     

    3.

    Using our secure messaging service within Coutts Online (we’ll aim to respond to all messages within an hour)

    4.

    Face-to-face video meetings with your private banker (please speak to your private banker to arrange this)

    MORE WAYS TO CONTACT US

At your service

Coutts 24 is available on 020 7957 2424:

- 7am to 10pm weekdays

- 9am to 5pm on weekends and bank holidays.

For any urgent queries outside these hours, please email coutts24@coutts.com

  • Financial support for you

    We're committed to working with each of our clients according to their own circumstances to mitigate any financial distress being caused by the virus.

    • If you have an existing payment deferral in place on any personal debt held with us, please be aware that:
    • in line with FCA guidelines, the application window for new payment deferrals is now closed. However, if you currently have an active, first, payment deferral you can apply for an extension for an additional three months, as long as this finishes by 31 July 2021, when the scheme will completely close.
    • if you’re in a position to do so, you can reduce future interest costs by making a lump sum payment to reduce your deferred payments, now or in the future, without incurring any penalties.
    Please speak to your private banker to arrange this or for any further information.
    • we've passed on the interest rate reductions for any lending that's linked to base rate
    • we'll waive the early access penalty for any fixed and notice deposits that need to be broken due to coronavirus
    • we'll happily refund the 2% cash withdrawal fee (minimum £1.50) if you let us know you've used your Coutts Silk Card to withdraw emergency cash.

     

    If you’re experiencing any financial difficulties - involving any existing borrowing or you need to set up a new borrowing arrangement - please do speak to your private banker as soon as possible

    Eligibility criteria may apply. Credit is subject to status and approval.

  • HOW WE ARE SUPPORTING BUSINESSES

    We appreciate the impact current conditions are having on many businesses and 
    are here to help as much as we possibly can.


    HELP FROM THE COUTTS NETWORK 


    ACCESSING EMPLOYMENT LAW AND HEALTH AND SAFETY ADVICE


    Taking care of your people and ensuring you operate safely has never been more important. But meeting your responsibilities in health and safety, employment regulations and compliance can be tricky to navigate, especially during these difficult times.

    That’s where Mentor can help. Mentor have been supporting thousands of businesses over the past 25 years by providing guidance and resources to help businesses.

     

    MENTOR'S 90 DAY SERVICE

    To help navigate the coronavirus outbreak, Mentor can offer a 90-day service that supports businesses with access to a range of services, including:

    • an employment law & HR advice service, available from 8am till 8pm, Monday to Friday
    • a self-service tool for the latest expert employment law & HR advice
    • a 24/7 health and safety advice service
    • MentorLive which helps with various issues such as unfurloughing staff, reopening business operations and managing staff sickness.

    A simple, upfront payment structure is available for this service:

    Employee banding

    Price (excluding VAT)

    1-20

    £192 + VAT

    21-50

    £348 + VAT

    51-100

    £600 + VAT

    101+

    £936 + VAT

    LEARN MORE ABOUT MENTOR


    If you’re interested in learning more about Mentor, and how they may be able to help your business, please contact your commercial banker who’ll be happy to introduce you. Alternatively, please contact David Paling at david.paling@mentor.uk.com

    FREE BUSINESS MENTORING AND SUPPORT

    Having access to the Coutts network is something that many of our clients place enormous value on. And through our relationship with alltogether.company, clients with businesses whose pre-COVID turnover was between £2m-£100m can access free mentoring and business advice from top CEOs and founders of businesses to help them through the toughest time in their careers. alltogether.company have over 100 volunteer advisers ready to help provide CEO to CEO mentoring.

    If you think you could benefit from this, or you could spare the time to join their collective of advisers working to support our SME business community, please visit their website.

  • Banking from home

    To help protect both our clients and our staff, we’ve adapted some of our services.
     

    • You can use your Coutts credit and debit cards to make contactless payments up to £45 (provided the merchant is set up to accept this amount).
    • With the exception of our Strand cashier service, our offices are now closed to clients and as there are a limited number of staff working in our offices, please:
      • avoid sending us payment instructions via post. The quickest way to make a payment is via Coutts Online or Coutts Mobile. If you need help with this, please get in touch with Coutts 24. If you’re not registered for Coutts Online, please email your name and phone number to digitalhelpdesk@coutts.com and we'll arrange to set you up (please don’t include any sensitive information or payment instructions)
      •  arrange for any regular income that you receive via cheque - such as dividends or NS&I Premium Bonds – to be paid to you electronically.
    • Our Strand cashier service is available from 10am to 1pm Monday to Friday and our safe custody service is available by appointment only each Tuesday and Thursday. If you'd like to make an appointment to access anything you hold in our safe custody service, please speak to your banker. You can also continue to use the cashier service available at NatWest branches. Please check local branch availability online before visiting. 

     

    USE OUR DIGITAL SERVICES
     

    Coutts Online provides a safe and secure way to carry out your day to day banking 24/7

     

    To register for our digital services, please email your name and phone number to digitalhelpdesk@coutts.com and we'll arrange to set you up. Alternatively please call 020 7770 0000 from 8am to 8pm Monday to Friday and 9am to 5pm at weekends and bank holidays. 

    Our 'HOW TO' guides guides are available to help you use Coutts Online.

  • Contact us

    There are a number of different ways you can contact us, including:

    1.

    Calling Coutts 24 (they’re available from 7am to 10pm Monday to Friday and 9am to 5pm at weekends and bank holidays)
     

    2.

    Emailing coutts24@coutts.com (our team are available via email 24x7)
     

    3.

    Using our secure messaging service within Coutts Online (we’ll aim to respond to all messages within an hour)
     

    4.

    Face-to-face video meetings with your private banker (please speak to your private banker to arrange this)

    MORE WAYS TO CONTACT US

FURTHER SUPPORT

COUTTS TRAVEL PROTECTION

 

COVID-19 has currently put a stop to most trips and created uncertainty about travel. We’ve created guidance based on the type of questions that have been asked by our clients.

CLICK HERE FOR GUIDANCE ABOUT TRAVEL PROTECTION

FRAUD AND SCAMS

 

Unfortunately, fraudsters are taking advantage of the situation and are using coronavirus to try and trick people and businesses into parting with their money or sensitive information.
 

Learn more about common scams we’re seeing


COUTTS TRAVEL PROTECTION
 

COVID-19 has currently put a stop to most trips and created uncertainty about travel. We’ve created guidance based on the type of questions that have been asked by our clients.

CLICK HERE FOR GUIDANCE ABOUT TRAVEL PROTECTION


FRAUD AND SCAMS

Unfortunately, fraudsters are taking advantage of the situation and are using coronavirus to try and trick people and businesses into parting with their money or sensitive information.
 

Learn more about common scams we’re seeing

 

KEEPING EVERYONE ENTERTAINED

'EXPECT BETTER' PODCAST 
 

The ‘Expect Better’ podcast series looks at the thrills-and-spills of life and the meaning of wealth. This 6-part series brings together some of Coutts’ most fascinating clients and industry contacts.  
 

FIND OUT MORE
 

PETER'S PANTRY
 

Our Executive Chef, Peter Fiori, has been busy creating recipes for a range of cooking abilities. From Italian mountain soup to Japanese Chicken Curry there’s something to lift spirits.  
 

VISIT PETER's PANTRY
 

1158877466

KEEPING BUSY
 

As we all stay indoors to help save lives, it can be hard to focus when you’re working from home, schooling your children from home, pretty much doing everything from home.  
 

KEEP ENTERTAINED
 

KEEPING EVERYONE ENTERTAINED


'EXPECT BETTER' PODCAST
 

The ‘Expect Better’ podcast series looks at the thrills-and-spills of life and the meaning of wealth. This 6-part series brings together some of Coutts’ most fascinating clients and industry contacts.  
 

FIND OUT MORE
 


PETER's PANTRY

Our Executive Chef, Peter Fiori, has been busy creating recipes for a range of cooking abilities. From Italian mountain soup to Japanese Chicken Curry there’s something to lift spirits.  
 

VISIT PETER's PANTRY
 

1158877466


KEEPING BUSY

As we all stay indoors to help save lives, it can be hard to focus when you’re working from home, schooling your children from home, pretty much doing everything from home.  
 

KEEP ENTERTAINED
 

HELPING THOSE IN NEED

Our philanthropic roots go back centuries. As well as helping clients use their wealth to support others, we’re also:
 

  • inviting clients to donate the Coutts Crowns they’ve earned on our THANK YOU FROM COUTTS reward programme to The Connection at St Martin’s
  • donating the produce grown in our Skyline Garden to The Connection at St Martin's and The Felix Project who provide meals to vulnerable people
  • signing up to the COVID-19  business pledge, set up by Rt Hon. Justine Greening and entrepreneur David Harrison to support those most in need
  • published our Philanthropy Handbook, which sets out guidance for getting started with giving and how to build on existing achievements.

 

READ HOW YOU CAN SUPPORT THOSE AFFECTED BY CORONAVIRUS

Already a client?

For more information about our
services, please contact an
adviser or call +44(0) 20 7957 2424.

Become a client

Please get in touch online or call
+44(0) 20 7753 1365 to find out more
about our services.

 

Calls may be recorded.